Warranty Policy
RESIONE offers a 14-day unconditional money-back guarantee and one-year warranty, we promise we will always stand behind our products and services. If you are not fully satisfied with your purchase, let us help you with a replacement, return, or repair.
Following Conditions Are Not Covered Under Warranty:
Products without solid proof of purchase.
Consumable parts, such as the resin, LCD, air purifier, and FEP ( nFEP) film, unless damage has occurred due to a defect in materials or workmanship.
Damaged caused by human factors - including but not limited to - misuse, installation, abuse, abnormal voltage, water, fire, transport accident, and/or other external causes.
Damage caused by unauthorized alteration, modifications, or disassembly of parts or components not by official instructions.
Damage caused by non-authorized service providers.
Damage caused by operations that did not follow instructional recommendations.
Product purchased from an unauthorized seller(s), illegitimate platform(s), and/or secondhand sales.
Products Damaged on Arrival
If the parcel’s exterior is suspected of being damaged upon arrival, please provide a video recording of (a) the parcel exterior, (b) the unboxing process, and sufficient information for RESIONE to assist in handling DOA cases.
If the shipping container or cushioning material is damaged, it should be kept until the shipment contents have been checked for completeness and the instruments have been checked mechanically.
If any mechanical damage defects, instrument, or component failures are found, please fill out the Technical Issue Form. If there is mechanical damage, defects, or a shipping container is damaged, please fill out the Info Issue Form.
Warranty Period of Main Components
The warranty period begins from the date the order arrives and expires at the end of the warranty period.
*If your device is not listed in the chart below, please contact the RESIONE support team for further information.
Printers
|
Product |
Main components warranty |
Warranty period |
|
GKtwo |
LED Module |
12 Months |
|
Building Plate |
12 Months |
|
|
Z-axis |
12 Months |
|
|
Resin Vat |
No Warranty |
|
|
Main Body |
12 Months |
|
|
LCD |
No Warranty |
|
|
nFEP, LCD protective film, Air purifier |
No Warranty |
Curing Station
|
Product |
Main components warranty |
Warranty period |
|
Curing Station |
LED Lights |
12 Months |
|
Turntable |
12 Months |
|
|
Main Body |
12 Months |
Washing Machine
|
Product |
Main components warranty |
Warranty period |
|
4.5L Ultrasonic Cleaner |
- |
12 Months |
Resin
|
Product |
Main components warranty |
Warranty period |
|
Resin |
- |
No Warranty |